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How rm2bet Protects Your Information

We collect and handle your personal data—account details, payment info, and play history—to deliver live tables, slots and a sportsbook across Malaysia.

Account security verified on every loginTouch 'n Go, GrabPay, Boost dan FPX transactions encryptedYour rights under Malaysian law
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rm2bet How rm2bet Protects Your Information
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Privacy Questions and Data Requests

Email Support Send us a message at [email protected] with details of your request.
Live Chat Open a chat session in your account lobby.
Account Settings Log in to rm2bet, go to Account Settings, then Privacy & Data.
HOW WE SECURE YOU

Data Security, Cookies and Account Protection

Encryption

All your data—login credentials, payment details, and bet history—travels through encrypted channels.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences, and measure site performance.

Account Verification

When you open an account or make a withdrawal, we verify your identity through your payment method and details you…

Data Retention

We keep your account data active as long as you play.

Third-Party Access

Payment partners (Touch 'n Go, GrabPay, Boost dan FPX processors), hosting providers, and licensed regulators may access your data to…

Contact Privacy Officer

Questions about your data or privacy concerns? Reach our Data Officer at [email protected].

Your Privacy Rights and Data Questions

We collect your name, email, phone number, date of birth, address, and chosen payment method (Touch 'n Go, GrabPay, Boost dan FPX details or bank account). We also record your IP address, device type, and play history. This data helps us verify your identity, process deposits and withdrawals, and improve our service.

Your active account data is available to you as long as you play. After account closure or 24 months of inactivity, we move your information to secure backup storage for regulatory compliance. We delete it completely after 7 years, unless local law requires longer retention for dispute resolution.

Yes. Log into your account, go to Account Settings > Privacy & Data, and you'll find options to download your data as a file or submit a deletion request. You can also email [email protected] with your account number. Regulatory or legal holds may prevent immediate deletion.

Your payment details are encrypted and stored securely. We do not store full credit-card numbers on our servers; payment processing happens through certified third-party partners. Touch 'n Go, GrabPay, Boost dan FPX transactions use their own security layers. We comply with local payment regulations in Malaysia.

No. We do not sell or share your personal data with advertisers, marketers, or data brokers. Your data is shared only with payment processors, hosting providers, and licensed regulatory bodies when legally required. We may send you service updates or promotions via email, but only to the address you provided; you can opt out anytime.

Cookies are small files stored on your device to keep you logged in and remember your settings. We use them to track site performance and tailor your lobby view. Cookies do not hold payment data. You can disable cookies in your browser, but some features like live-table lobbies may not work smoothly without them.

Contact our Data Protection Officer at [email protected] or email [email protected] with your account number and request. You can also use the Privacy & Data section in your account settings or open a live-chat session in the lobby. We aim to respond within 5 business days.

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